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After the restart go to to re-install Office 365. These “carry-overs” may contain corruption that is causing your problem.īoot the computer. and it also leaves configuration Registry entries. Microsoft 365 for Business: Pricing, Reviews, Trial Microsoft 365 (formerly Office 365) is the worldwide leader and standard for desktop apps, business collaboration, intelligent cloud services and world class security. It leaves configuration files like NORMAL.DOTM and other templates etc. The Normal uninstall is designed with the assumption that you will be re-installing Office. Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location. Office 2013, Office 365 and Office 2013 Preview uninstalls KB 2739501 Uninstall Office 2013 / 365 - Method 1 Fix It You must contact Customer Support to have a refund processed. If you want a credit that is in your billing account to be refunded, you should refer to your service agreement. At this point you should see a blue button that says “Request Call” with estimated “Wait time” To talk to MS click on “Getting Help” then Contact Customer Support”, Select “Office 365”, Select “Subscription Management”, and “Cancel 365”. It ends up pointing back to this forum (deity only knows why), the online chat support or phone support This link is the “official” place to go, except it is a waste of time. the third option provides link to phone support (typically long wait times).The second gives you internet chat (quite often VERY significantly the fastest method).The first gets you back to this forum (bad answer).If you want refund or cancellation information on the above page